Shipping & Delivery

We have been selling online for 20 years and first of all, we’d like to say we really welcome your business, and thank you for your trust. 😊 We are hard working dolly lovers who ship your products within 1 business day. If there are any delays with your shipment, we will personally email you and apologize to you.

 

We have years of experience with packing. Despite that the items are fragile and small, we almost have never had any items arrive damaged. In case there are damages, please do contact us and we will either replace your items or send you a full refund.

 

YES, WE SHIP WORLDWIDE WITH FULL VALID TRACKING INFO from our studio in Shanghai.

 

SHIPPING TO THE US: packages usually get to you in 7 to 10 calendar days. If there are any delays, we will let you know. We can also ship by faster courier such as Fedex or DHL.

 

SHIPPING TO CANADA: packages usually get to you in 7 to 10 calendar days. If there are any delays, we will let you know. We can always declare a lower value on the customs form for our Canadian buyers. 😊

 

SHIPPING TO EUROPE: packages take about 7 to 12 days depending on the country. Like our Canadian buyers, we can declare a lower value on the customs form if you would like.

 

 

 

CUSTOMS

 

Customs fees may vary based on your country’s customs regulations. However, at the time of shipping, we will email you and contact you if you would like us to declare a lower value on the customs form.

 

 

 

OTHER FREQUENTLY ASKED SHIPPING QUESTIONS

 

Where do you ship to?

We ship worldwide.

 

How much does shipping cost?

Shipping cost varies based on your destination, and the items you would like. Please drop us an email with the items you have in mind along with your address. If you have several items in mind, we can combine packages to save on shipping cost, or offer you free shipping. 😊

 

Can I expedite shipping?

Yes, you can expedite shipping by sending via couriers such as DHL or Fedex. If you need expedited shipping, please drop us an email with the pieces you have in mind and your address, and we will follow up with you on a shipping quotation.

 

Can I arrange for my own shipping?

Yes, we welcome our clients to arrange for their own shipping. We do not make profits off shipping costs and packaging materials. We focus on our items and our services. Please do drop us a message if you would like to pick up your packages yourself.

 

 

Paypal does not allow orders to be shipped to a different address. Please ensure your Paypal address is the address you would like us to ship to.

 

Need help? Email me at dollvoyageexotica@gmail.com and you can expect a reply from me within 24 hours or sometimes much sooner!